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Using Key Performance Indicators and Benchmarks to Drive Effective Utility Management

Don Degen from the City of Kelowna and Valerie Jenkison from World Water and Wastewater Solutions LTD (WWWS) will present a webinar that will focus on how Key Performance Indicators (KPIs) and Benchmarks fit into the Effective Utility Management (EUM) concept.

Topics will include:
  • What is EUM?
  • Canadian Industry Benchmarks
  • How can KPIs drive the operation and ensure greater effectiveness and efficiencies
  • What can be measured
  • How to integrate KPIs into operations and create staff buy-in
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WaterTrax provides a suite of reliable and easy-to-use water and wastewater information management products to help organizations manage their water and wastewater data efficiently, while ensuring compliance with regulatory requirements. Established in 2000, WaterTrax has a growing client list of more than 200 leading municipalities and agencies that manage over 3500 water and wastewater systems across North America.
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